Refund Policy

1. Satisfaction Guarantee: We are committed to delivering high-quality cleaning services. If you are dissatisfied with any aspect of our service, please contact us immediately so we can address your concerns.

2. Refund Eligibility:

   • Refunds may be considered in cases where the service provided does not meet our quality standards or if there are significant issues with the cleaning.

   • Refund requests must be made within 24 hours of the completion of the cleaning service.

3. Refund Process:

   • To request a refund, please contact us via phone or email, providing details of the issue encountered.

   • Our customer service team will review your request and may request additional information or documentation for verification.

   • Once the refund request is approved, we will initiate the refund process.

4. Refund Methods:

   • Refunds will be issued using the original method of payment. For example, if you paid by credit card, the refund will be credited back to the same credit card used for the transaction.

5. Non-Refundable Items:

   • Certain circumstances may not be eligible for a refund, such as cancellations made less than 24 hours before the scheduled service, or if the cleaning service was completed according to our standards.

6. Cancellation Policy:

   • We understand that plans can change. If you need to cancel or reschedule your cleaning appointment, please notify us at least 24 hours in advance to avoid cancellation fees.

7. Contact Us:

   • For refund requests or any questions regarding our refund policy, please reach out to our customer service team by phone at [insert phone number] or via email at [insert email address].

We value your business and aim to provide transparent and fair policies. Our goal is to ensure your experience with DeCrystal | Cleaning Services is positive and hassle-free. Thank you for choosing us for your cleaning needs.

Note: This refund policy is subject to change without prior notice. Please refer to the most recent version of our refund policy on our website or contact us directly for any updates.